Refund policy

Last updated: October 21, 2026

All sales final

OxyRide Supply does not accept change-of-mind returns or exchanges. Please check the product description, selected variant, measurements, and bike compatibility before ordering. Buying the wrong size or an incompatible part does not qualify for a voluntary return when the listing was accurate.

Problems with an order

If an item arrives damaged, defective, incorrect, or does not arrive, contact oxyridesupply@gmail.com as soon as you discover the issue. Include your order number, a description, and relevant photos. Keep the packaging and stop using any item that may be unsafe. We will investigate with the supplier or carrier and arrange the remedy required by applicable law.

Do not send an item back without return instructions. An authorized return may need to go directly to the supplier. Our no-return policy does not remove any rights or remedies you have under applicable consumer law or an applicable written warranty.

Cancellations and refunds

Contact us promptly to request an order change or cancellation. We cannot guarantee changes once fulfillment has started. This does not limit cancellation or refund rights required by law, including for qualifying shipment delays. When a refund is approved or legally required, we will confirm it by email and issue it to the original payment method. Your payment provider may need additional time to post the credit.

Questions? Visit Support or email oxyridesupply@gmail.com.