Shipping policy

Last updated: October 21, 2026

Shipping rates and availability

Available shipping destinations, services, and charges are displayed at checkout before payment. Review the delivery address and product details carefully before placing an order.

Supplier fulfillment and delivery estimates

Some products are fulfilled directly by our suppliers, including through Shopify Collective. Items in the same order may ship separately from different locations and arrive on different days. Processing and transit times vary by product, supplier, carrier, and destination. Review any estimates shown on the product page or at checkout; contact oxyridesupply@gmail.com before ordering if you need an item by a particular date.

Tracking information is provided when available. A shipping-label notification does not always mean the carrier has received the package.

Shipment delays

If we cannot ship within the stated shipment period, or within 30 days when no shipment period was stated, we will notify you and provide the delay, cancellation, and refund options required by applicable law. We will obtain consent to delays when required. Estimated delivery dates do not limit your statutory rights.

Address changes and delivery problems

Contact us promptly if you need to correct an address; changes may not be possible after fulfillment begins. If your package is missing, damaged, or contains an incorrect item, email us with your order number and relevant details or photos. Keep the packaging while we investigate with the supplier or carrier.

For cancellations and refunds, see our Return and refund policy. For help, visit Support.